Return policy

It’s important that you feel good with your Officine Creative shoes, so we are glad to do our best in order to support you and make the return procedure quick and precise.

RETURNS IN THE EUROPEAN UNION

Officine Creative Returns costs 15€ for European Union Member Countries and 7€ for Italy. Requested returns will be collected at your address using an Officine Creative trusted delivery service or you can either drop the package at a pick-up point (the pick-up points list will be indicated via email). However, you may decide to use any other courier service at your expense.

RETURNS POLICY IN UNITED KINGDOM AND SWITZERLAND

For returns from the United Kingdom and Switzerland the shipping fee is €25, which includes also customs duties (Delivery Duty Paid). Requested returns will be collected at your address using an Officine Creative trusted delivery service or you can either drop the package at a pick-up point (the pick-up points list will be indicated via email).

INTERNATIONAL RETURNS FOR ORDERS OUTSIDE THE EUROPEAN UNION

For Extra CEE countries different from the UK and Switzerland, the return shipping fee will be of €50 and the customer is also charged of customs duties. At the moment of the refund, we withhold the value of the duties from the amount due. Please note that we are unable to predict the value of import duties, they are calculated directly at customs. However, you may decide to use any other courier service at your expense.

RETURN PROCEDURE
As a Customer you have the right to return any product ordered considering the following. For a refund, all items should be returned in unmarked and unused condition with the original packaging within 14 days (the days are calculated from the proven date of delivery).

RETURN ACCEPTANCE CONDITIONS:

To properly complete the return process and receive your refund please:

1. Keep shoes and packaging in good conditions

Once you decide to return the Shoes you must not use them and must take good care of them while they remain in your possession. The Shoes must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you. Please note that where possible, any labels or tags must remain intact and the Shoes should be returned in or with its original packaging.Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.

2. Return products by courier

Ensure the Shoes are in a securely wrapped parcel. We will contact you to schedule an appointment for the pickup by an Officine Creative trusted delivery service. It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.

Refund time

We will process the refund due to you as soon as possible and, in any case within 30 (thirty) calendar days from the delivery to our warehouse.

Products returned by you because of a defect will be refunded in full, including a refund of the original delivery charges for sending the (defective) item to you and the cost incurred by you in returning the item to us.

Any eventual custom or import duties imposed on defective products returned to Italy will be paid by Officine Creative.

Return Costs